Customer Charter

Our commitment to you as a member of British Dressage is to ensure that you aretreated fairly, equally, and professionally, with due courtesy and respect at all times, across the wide range of activities in which we engage.

We believe that you have the right to expect high standards of customer service, withgood quality advice, support, and guidance – and we will do our best to ensure that this is delivered promptly and meets your expectations satisfactorily.

Our Customer Charter and Complaints Guide has been produced to make you aware of the service standards that you can expect from all employees and volunteers at British Dressage.

VIEW CUSTOMER CHARTER & COMPLAINTS GUIDE